Temporary Visitor Policy 

In concordance with Governor Ivey’s Safer at Home Order, Infirmary Health has modified its hospital visitor policy effective Friday, October 2, at 8 a.m. Each patient will be permitted one designated visitor per day (exceptions apply). Visitors will be required to adhere to the following guidelines. Visitors who do not meet these guidelines will not be permitted.
• All visitors will be required to be masked (wearing own mask from home, subject to the requirements set forth in this policy, will be allowed), temperature screened and asked approved CDC questions before allowing entrance.
• All visitors should maintain hand hygiene and appropriate social distancing.
• Same visitor per patient per day, 18 years or older
• All visitors should remain in the patient’s room. All cafeterias, waiting areas, gift shops and other common areas remain closed to visitors.

Visitor Hours at Mobile Infirmary, Thomas Hospital, North Baldwin Infirmary and Oakwood Center for Living are as follows:
• Non-ICU: 8 a.m. – 11 a.m. & 4 p.m. – 6 p.m.
• ICU/LTACH: 9 a.m. – 11 a.m. & 4 p.m. – 6 p.m.
• Senior Behavioral Health Visitation will be permitted by appointment only
• For COVID-19 positive patients, no visitors unless it is an end of life situation or special circumstances as approved by Hospital Leadership
• No overnight visitation is allowed unless approved by Hospital leadership.

Visitor hours at Infirmary Long Term Acute Care Hospital
• Daily | 9 a.m. – 11 a.m. & 4 p.m. - 6 p.m.

Visitor hours at J.L. Bedsole/Rotary Rehabilitation Hospital and Colony Rehabilitation Hospital
• Monday – Friday | 4 p.m. – 6 p.m.

Visitation Policy
Rotary Rehabilitation
• One visitor per patient. Must meet above criteria.
Labor & Delivery
• One support person per patient. Must meet the above criteria.
• Mother of patient and one support person. Both must meet above criteria.
• 1 parent or guardian at all times. Must meet above criteria.
Outpatient Surgery
• No visitors are allowed for outpatient procedures unless approved by hospital administration.
Emergency Departments
• One visitor will be allowed once the patient has been assigned in room. Must meet the above criteria.
Surgical Procedures
• One caregiver (meeting the above requirements) may accompany the patient to assist with entry into the hospital and registration.
End-of-Life Guidance/ Inpatient Hospice
• For non-COVID-19 patients in which death is reasonably anticipated within 24-48 hours, one caregiver (meeting the above requirements) will be allowed at the bedside
- Caregivers may rotate with other caregivers
• For PUI/COVID-19 patients, only one caregiver will be allowed at the bedside, pursuant to approval from the attending physician due to limited PPE.
- Caregivers will be required to follow all instructions from clinical staff related to hand washing, PPE, entry/exit, length of time with patient, etc.


Due to COVID-19, the cafeterias at Mobile Infirmary, Thomas Hospital and North Baldwin Infirmary are closed to visitors.

Financial assistance

You may be eligible for financial assistance under the terms and conditions the hospital offers to qualified patients. Contact our patient business services department at 251-435-3541 for a financial assistance application.

Gift Shop

Gaillard's Gift Shop

Gaillard’s Gift Shop in the atrium of Mobile Infirmary offers unique gift items along with plants, flowers, cards, baby items and toiletries. Room delivery is available upon request by calling 251-435-4438. Learn more and shop online here.


  • Monday - Friday: 8 a.m. - 7 p.m.
  • Saturday: 8 a.m. - 4 p.m.
  • Sunday: Closed

Thomas Hospital Gift Shop

The Thomas Hospital Gift Shop is located just inside the main entrance of the hospital and offers plants, flowers, cards, collectibles, jewelry, baby items and toiletries.


  • Monday – Friday: 8 a.m. – 5 p.m.
  • Saturday: 11 a.m. – 4 p.m.
  • Sunday: Closed

The Gift Box 

The Gift Box in the front lobby of North Baldwin Infirmary offers many items including cards, gifts, jewelry, baby items and toiletries. Profits from the Gift Box are used by the Auxiliary to fund special projects.


  • Monday - Friday: 8 a.m. - 4 p.m.

LifeSouth Community Blood Center

Infirmary Health partners with LifeSouth Community Blood Center. Blood donated through LifeSouth stays in our community to meet the needs of our local hospitals.

Blood donors must be at least 17 years old, weigh 110 pounds or more and show photo I.D. Donors are encouraged to schedule an appointment for the blood drives.

Pastoral services

Mobile Infirmary

The chapel, located on the first floor near the front lobby, is open at all times for meditation and worship. Chapel service is held each Thursday at 9:30 a.m.

For a visit from the chaplain or a clergy member while you’re in the hospital, contact the hospital chaplain at ext. 4003. Contact the Guestline at ext. 2020 for a Bible to be delivered to your room.

Thomas Hospital

Caring, trained ministers/chaplains are available to you and your family for spiritual support. If you would like to see a minister/chaplain, please dial 0, and the operator will be able to assist you.

Bibles are available for any patient or family member. If you would like a Bible, please request one from the nurse on duty. The hospital chapel is located on the second floor for your convenience.

North Baldwin Infirmary

The hospital has a list of ministers of different denominations who are available for your needs. Ask your nurse for additional information.

Bibles are available for any patient or family member. If you would like a Bible, please request one from your nurse. The Bibles are yours to keep

Valet parking

Due to COVID-19, the valet parking at Mobile Infirmary and  Thomas Hospital is temporarily suspended.